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Office 365 Administrator

Office 365 Administrator

This 2-day course trains delegates to manage an Office 365 environment that may include Microsoft Exchange, Skype for Business and Microsoft SharePoint. The course shows delegates how to manage users, manage service features including SharePoint site collections and manage licence plans.

Course Objectives:

* Introduction to Office 365 as a User * Office 365 User Management * Management of online versions of Exchange, SharePoint & Skype for Business * Office 365 Admin Dashboard * Mobile Apps

Who Should Attend:

This course is intended for people responsible for managing an Office 365 Enterprise or Small Business subscription. It is assumed that the Office 365 subscription is already in place and any vanity domains added. 


No prior knowledge is necessary but a good level of IT literacy is highly recommended. 


 Introduction to Office 365

  • What is Office 365
  • Using Office365
    • Web Portal
    • Set up your devices
    • Personal Settings
    • Outlook Web App
    • Newsfeed and My Site
    • OneDrive Business

User Management

  • Creating and Managing User Accounts Manually
  • Creating and Managing User Accounts Using Active Directory Sync

Managing Exchange Online

  • Provisioning User Mailboxes
  • Global Directory Management
  • Compliance management
  • Mobile Device settings
  • Protection and spam mail configuration

Managing SharePoint Online

  • Creating and Maintaining Site Collections
  • Managing OneDrive Business
  • Managing User Profiles

Managing Skype for Business

  • User Configuration
  • External Communication
  • Dial-in Conferencing & phone system integration


  • Using the reports in the Office 365 Admin Dashboard

Mobile Apps

  • User Mobile Apps
  • Admin Mobile Apps

Getting Support

  • Using Help
  • Submitting a Support Request

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